1. The items will be returned to this store properly wrapped and packaged in their original packaging.
2. Once we receive the returned items and we can
We confirm that the above requirements are met, we will refund your payment.
3. In case you find that an item delivered by us to you is defective, you should contact us as soon as possible with a formal complaint, to receive a replacement delivery or, if this is not possible, a refund.
The same applies if you find that a product has been damaged during transport or if you find other discrepancies during delivery, e.g. that the number of items or product model delivered does not match your order.
4. The following returns will be sent to our address
has specifically specified. If we have included a return form in your delivery, you should use this return form.
5. In case of return or exchange, the risk (for loss or damage during delivery) is borne by the customer.